Shipping & Delivery Policy
Every pair of LAVÈRA LUXE footwear is hand-inspected, packed in our signature gold-embossed drawer box with breathable silk dust bags, and expedited via premier logistics couriers.
Store Specific Provisions
1. Dispatch & Processing Timelines
All handcrafted in-stock orders are processed within 24 to 48 business hours (excluding Sundays and national holidays) from our central atelier.
Upon dispatch, you will immediately receive an SMS, WhatsApp message, and email confirmation with your real-time tracking link and courier AWB number.
Complimentary Express Delivery
Enjoy complimentary express shipping across India on all orders of ₹1,999 or higher. For orders below this threshold, a flat delivery fee of ₹150 is applied at checkout.
2. Shipping Methods & Estimated Timelines
We partner exclusively with India’s leading air cargo and express courier services (BlueDart, Delhivery, DTDC Prime) to guarantee swift, secured transit.
| Delivery Service | Estimated Transit Time | Applicable Fee | Eligibility |
|---|---|---|---|
| Standard Air Express | 3 – 5 Business Days | FREE on ₹1,999+ (or ₹150) | All serviceable Indian pin codes |
| Priority Metro Courier | 1 – 2 Business Days | ₹350 Flat | Major Metros (Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Kolkata) |
| Cash on Delivery (COD) | 3 – 5 Business Days | ₹50 Handling Fee | Available on orders up to ₹10,000 across India |
3. Cash on Delivery (COD) Guidelines
To prevent fraudulent consignments and ensure courier availability, all Cash on Delivery orders undergo automated WhatsApp / OTP verification prior to dispatch.
Please ensure exact cash or UPI QR payment is ready upon courier arrival. Couriers are prohibited from allowing open-box inspections prior to payment collection.
4. Signature Luxury Presentation
Every LAVÈRA LUXE footwear arrives housed in our rigid matte-black drawer box with custom champagne-gold foil detailing, protective tissue lining, individual moisture barriers, and travel-ready satin dust bags.
If your outer parcel arrives tampered with, unsealed, or visibly damaged, please refuse delivery and notify our Concierge immediately at concierge@laveraluxe.com with photos.
5. Address Amendments & Redirection
Delivery addresses may be amended within 2 hours of placing the order by reaching our concierge team. Once a consignment number is generated with our courier partner, rerouting may incur a 24-hour transit delay.
Frequently Asked Questions
How do I track my shipment?
You can track your parcel anytime from our Track Order page (/orders) using your order number and registered email, or via the live tracking link sent to your SMS and WhatsApp.
What happens if I miss the delivery attempt?
Our courier partners attempt delivery up to 3 consecutive times. You will receive an automated SMS prior to each attempt to schedule a convenient time slot.
Do you deliver to remote or non-metro locations?
Yes, we service over 26,000 pin codes across India through premier postal and surface courier networks.